Return/ Refund Policy

Effective Date: 4th February, 2025

Thank you for shopping with khilkhilat.com. We hope you are satisfied with your purchase. However, if you are not completely satisfied, we are here to help. Please read our return and refund policy carefully.

1. Return Period
   You have 7 days from the date of delivery to initiate a return. If 7 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
2. Eligibility for Returns
   To be eligible for a return:

• The item must be unused and in its original packaging.
• It must have all tags attached.
• It should be in the same condition that you received it.

1. Non-returnable Items
   Certain items cannot be returned, including:

• Gift cards
• Downloadable software products
• Items marked as final sale

1. Initiating a Return
   To initiate a return, please follow the below steps:
   • Contact our customer service team at [email protected] to request a return authorization.
   • Provide your order number and details about the item you wish to return.
   • Once your request is approved, we will send you a prepaid return shipping label via email.
2. Refund Process
   Upon receiving your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7 to 10 business days.
3. Exchanges
   If you need to exchange an item for the same item or a different size/color, please contact us at [email protected]. We will guide you through the exchange process.
4. Shipping Costs
   Shipping costs for returns are covered by khiljhilat.com, only if the return is due to an error on our part (e.g., wrong item sent). Otherwise, you will be responsible for paying your own shipping costs for returning items.
5. Contact Us
   If you have any questions about our return and refund policy or need assistance with a return, please contact us at [email protected] or call us at +91-7984061894.

By shopping with us, you acknowledge that you have read and understood this Return and Refund Policy. Thank you for choosing khiljhilat.com